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Troubleshooting · Instructors

A course or draft is not visible

Check ownership, status, filters, and account context when a course seems missing.

Updated 2026-07-24

Checks to make

  1. 1Confirm that you are signed in with the instructor account that owns the course.
  2. 2Check both Manage Courses and Drafts.
  3. 3Clear active search and filter selections.
  4. 4Open the Course Studio review result and use its direct review action.
  5. 5If the course was assigned, confirm the assigned instructor and organization.

Contact support

Provide the course title, approximate creation time, account email, and any confirmation email. Do not send passwords, API keys, or OAuth tokens.